Knowledge Hub

Our deep expertise in escalators goes far beyond spare parts. From extending equipment lifespan to enhancing safety and operational reliability, we support our customers with knowledge built on real industry experience. We understand the challenges of maintaining and operating escalators, and we work proactively to provide solutions that minimize downtime and improve long-term performance.

Whether you need guidance in troubleshooting, help identifying the right component, or advice on optimizing your equipment, our team is here to assist. Below you will find helpful resources and practical information, but we always recommend reaching out to us directly for tailored support.

Download guides

Available via email – See form below

Deepen your expertise with our maintenance guides, specifically designed for industry professionals. In this section, you can access in-depth documentation that helps you ensure long-term reliability and performance for your escalator systems.

Common escalator failures

A guide of the most frequent issues and how to prevent them.

Modernize or Replace Parts

How to approach the decision between replacing spare parts and modernizing.

Extend the service life span

With the right strategy, you can significantly extend the service life of escalator components, reduce downtime, and lower total cost over time.

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Our Support team

Alexander Cernold

Escalator Consultant

Tim Philips

Account manager

Peter Ragnar

Parts Acquisition Manager

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Frequently asked questions

How do I apply for a customer account?

Visit this link to apply for a customer account or book a meeting using the contact form.
How long does it take to get approved?

Usually we will create your account within 24 hours.
I forgot my password - how do I reset it?

Click request new password on the login page.
Can multiple users from the same company have access?

Yes, you will have individual logins with the same invoice address.
How do I find parts for a specific escalator brand or model?

If you need any assistance finding a part for your needs please contact us.
What if I cannot find a specific part?

If you can't find the part you need please don't hesitate to contact us since we have large experience in sourcing unique parts.
Do you ship internationally?

Yes, most of our customers are international customers.
Is documentation (datasheets, manuals, certificates) available for download?

Yes, documentation is a big part of our quality assurance process and we strive to always include doucmentation in our deliveries.